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Yes - as a cheaper alternative you can subscribe to one of
our 'home' adsl offers.
Essential reasons why business customers are better off with
the 'business-grade' service include:
- quality of service
the dsl network is optimised, maintained and monitored right
up to your premises - this ensures the maximum reliability,
speed, and most importantly availability of service!
- quality of network and equipment
business grade router is part of the package and is included
in the quality of service and the entire network infrastructure
is optimised for mission-critical business service
- Service Level Guarantee with penalty provisions
Quite simply, any major unscheduled downtime will result in
cash rebates on your bill - that's how confident we are that
the service will meet your business's needs
- quality of support and proactive support
Business grade dsl services are seperately monitored by our
in-house systems 24 hours a day, 365 days a year. Problems
that might be detected are communicated to you as well as
to the network provider, ensuring that you are looked after
and services are maintained at any time... (Note that the
'home' grade adsl user get's the same support from Netlink
helpdesk staff, but network provider support is basic
often quoting time-to-fix in terms of days!)
- hardware support included
Unless you choose to source your own DSL router, service
support includes maintenance, and if necessary no-charge
replacement of the DSL router in your premises...
(home adsl users are responsible for organising repairs or
warranty claims in the event of any hardware problem)
- initial service installation
Regardless of whether you choose the home or business adsl
service, Netlink processes and manages your order with the
utmost speed and thoroughness. However, the home adsl provisioning
process is relatively slow and there is little or no progress
feedback given. In contrast the business service follows a
strict schedule from the moment the application is received.
We know that businesses need to save money any way they can
and therefore it can be attractive to use the cheaper style
of service. We suggest that you first weigh up the cost to your
business that may occur with lower levels of maintenance,
reliability and support - these costs include loss of
productivity and the loss or delay of important business
communications! (Consider this example: You have 4 employees
and your internet is down for 1% of your business hours over
a month - @ $20 per hour this equates to around $138 of lost
time - which is much more than the cost differential between
business and home adsl!).
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