Note 1: We reserve the right to vary terms, conditions of use and pricing structures including account-types and rates.

Note 2: Government charges and taxes (such as the GST) may not have been included in package or usage pricings. Regrettably, where the GST applies (ie. for any service to be delivered after July 1, 2000) this tax will have to be paid by account holders on top of our normal fees and charges.
Note 3: It may be stating the obvious, but carrier charges (for example, call costs) are billed to you by your telephone company (eg. Telstra or Optus). These call costs have nothing to do with Netlink and any questions or billing queries should be directed to your Telco.
(If you are a dialup internet user it is your responsibility to ensure that you are calling the appropriate number for your location and to verify the rate charged by your telephone company.)
With the best will in the world, it is impossible for us to know what is happening with your modem, computer or phone line at your end! We encourage you to contact our helpdesk if you suspect that excessive or unnecessary dial attempts are being made.

Note 4: Similarly, Netlink Connect is not responsible for any costs you may have at your end or on your premises (for example: setting up, maintaining or checking your internet connection, equipment or network). This also applies to external contractors or technicians engaged by you.

Please also check out our general conditions of use.

Full payment (establishment fee plus annual usage charge) is required in advance. The amount provided is non-refundable. Also GST is required to be paid for any part of the subscription period which falls after July 1, 2000. Excess usage charges will normally be billed monthly on 7 day terms. The account holder is liable for excess usage regardless of when billed. Automatic credit card payment of excess usage can be arranged.

The first payment (required in advance) is of the establishment fee (where applicable), the first full calendar month plus pro-rata for the period until the end of the current month. A valid credit card (or details of) must be supplied for the automatic deduction of continuing month's fees plus any excess usage charges. Monthly fees will be deducted in advance.

Note 1: A valid credit card must be supplied for the ongoing, automatic processing of monthly payments including any excess usage charges that may be incurred.
Note 2: If payment is not able to be collected for any reason (including credit card declined or payment cancelled) then the account holder will be liable for all charges outstanding plus any additional costs incurred as a result.

The first payment (required in advance) is of the establishment fee (if applicable), plus the minimum monthly charge (to cover the first month). A valid credit card (or details of) must be supplied for the automatic deduction of continuing usage charges.
Note 1: If payment is not able to be collected for any reason (including credit card declined or payment cancelled) then the account holder will be liable for all charges outstanding plus any additional costs incurred as a result.
Note 2: A minimum monthly charge of $7.15 applies to dial-up (modem) or $11.00 for 64kbs ISDN dial-up.

Full payment (establishment fee plus block hours charge) is required in advance. Once the block of hours have been used you will be billed or automatically credit-card debited for another block. Hours used once a block has expired (and not been renewed) will be charged at the full casual hourly rate. Blocks purchased from June 1, 2001 are valid for a period of one years from the date of purchase (or expiry of the previous block).
Note: Pre-paid blocks of hours are non-refundable.

The account holder is liable for all usage which occurs under the account. This includes excess usage and usage which may occur after account expiry or cancellation.
Similarly, the account holder is liable for any cancellation charges which may apply (in particular, ADSL services and some hosting services will incur an early cancellation fee).

Invoices must be paid within 7 days unless special arrangements have been made with our accounts department.

If GST applies then this must always be paid with the billed amount. You are responsible for all usage including any excess usage charges which might apply - an on-line facility exists to monitor your up-to-date usage.

Usage is calculated on a calendar month basis - where a part month occurs such as at the beginning and end of an annual subscription a pro-rata usage allowance will apply to those appropriate account types.

Accounts cannot be supplied to minors (persons under 18 years).

Questions to do with your account or billing enquiries should be addressed to our accounts department during normal business hours.

Unpaid fees will result in cancellation of the internet service and the institution of debt recovery operations.

If notice of cancellation is received within two days of the commencement date, usage fees paid will be refunded, less any usage charges. The establishment fee will only be refunded on the return of all materials including software that may have been supplied and the deletion of software that may have been installed.
Establishment fees, usage fees and cancellation fees will still apply for some services including ADSL and some hosting services.

Written notice must be received by us 7 days before the commencement of a new calendar month. Any moneys already paid or deducted from the credit card account will not be refunded. If excess usage charges apply, they will be deducted from the credit card account.

Written confirmation will always be made once a cancellation has been received by us - if you do not receive confirmation, please contact us.
Establishment fees, usage fees and/or cancellation fees will still apply for some services including ADSL and some hosting services.
Note: All cancellations must always be in writing. Under no circumstances can cancellations be received by telephone.

Written notice must be received by us 7 days before the commencement of a new calendar month. The refund will be calculated on a pro-rata basis excluding the establishment fee. If excess usage charges apply, they will be deducted from the amount to be refunded.
Written confirmation will always be made once a cancellation has been received by us - if you do not receive confirmation, please contact us.
Note: All cancellations must always be in writing. Under no circumstances can cancellations be received by telephone.

Written notice must be received by us 7 days before the commencement of a new calendar month. If usage charges or minimum monthly charges apply, they will be deducted from the initial deposit or the credit card account. Any unused portion of the initial deposit will be refunded.
Written confirmation will always be made once a cancellation has been received by us - if you do not receive confirmation, please contact us.
Note: All cancellations must always be in writing. Under no circumstances can cancellations be taken by telephone.

Money pre-paid for blocks of hours is non-refundable. If usage occurs after a block has been used (and not renewed) then the account holder will be liable for usage at the full casual hourly rate.

Any dialup account can be temporarily suspended for up to two full calendar months (ie. no charges will be applied and the account will be unusable in 'suspension') so long as written notice is received at least 7 days before the commencement of the first calendar month. You must notify us during normal business hours when you are ready for the suspension to be lifted. (We cannot automatically 'unsuspend' an account - you must contact us!).

Please allow up to one full working day for the account to be re-enabled.

(Accounts can also be upgraded or downgraded with appropriate notice - please contact us for details).

A free helpdesk support service is offered to Netlink customers with the following (rather obvious) conditions:

• No liability is accepted for any damage to hardware or software that may occur directly or indirectly whether or not as a result of installing software or following instructions supplied by Netlink or our representative
• Similarly, no liability is accepted for lost time, lost productivity or third party costs (such as external contractors) incurred either directly or indirectly as a result of advice or instructions given by Netlink or its representatives
• The customer must be able to correctly perform and understand normal tasks, such as installing and re-installing software, changing software settings, shutting down and restarting their computer and connecting any components or devices (including modems)
• The customer must be able to read, understand and correctly perform any supplied written instructions (such as the CD installation instruction sheet)
• The customer must own and have in their possession fully licenced copies of all installed software including operating systems such as Microsoft Windows
• The customer must have readily available the original software (eg. Windows CD) for purposes of re-installation or re-configuration
• Helpdesk support is limited to making our best efforts to help with problems related to your standalone dial-up connection and with using and configuring supported internet software
• Support requests are logged and placed into a queue as they are received. This system is designed to ensure that requests are responded to fairly and as fast as possible, however we cannot always guarantee that your request will be responded to within any quoted timeframe. We do make our best efforts to respond quickly and effectively to every request
• We reserve the right to refuse support requests where they are excessive, trivial or not directly related to our internet service
• Support requests will not be responded to where the customer is in any way abusive or discourteous to Netlink staff
• We cannot guarantee that all users will be successful or trouble-free in connecting to, or using our services.